FAQ – BreeziGo

Frequently asked questions

Gift cards

You can purchase a gift card directly by clicking here. Simply choose the desired amount, who the recipient is, and complete checkout.

Gift cards are delivered digitally to the email address provided at checkout. They include a unique code that can be used at checkout for future purchases.

Yes, gift cards expire 12 months from the date of purchase. Please be sure to use your balance before the expiration date.

Gift cards are non-refundable and cannot be exchanged for cash or store credit.

Yes, gift cards can be used together with discount codes or promotional offers unless otherwise stated.

You can view your remaining balance by clicking the link provided in your gift card email or by clicking here.

Yes! You can enter the recipient’s email address during checkout, and the gift card will be sent directly to them.

If your gift card balance doesn’t cover the full total, you can pay the remaining amount using another accepted payment method at checkout. The system will automatically apply your gift card balance first, and then prompt you to pay the difference.

Subscriptions

Our subscriptions let you enjoy your favorite products automatically delivered on your schedule, no need to reorder each time. You can choose how often you’d like to receive your items (every 4, 8, or 12 weeks) and adjust anytime.

Simply select the “Subscribe & Save” option on the product page, choose your delivery frequency, and complete checkout as usual.

Yes! You can easily pause, skip, or reschedule an upcoming delivery anytime from your customer account.

You can adjust how often your subscription renews directly in your account — just log in, select your active subscription, and edit the delivery schedule.

Yes. You can add new products, swap scents, or remove items at any time through your subscription management page.

You can cancel anytime from your customer account under “Manage Subscriptions.” Once canceled, you won’t be billed for future deliveries.

No problem! You can select the “One-Time Purchase” option when adding the item to your cart.

Yes! Subscribers receive 20% off all subscription order, plus early access to new scents and special offers.

You’ll be charged automatically at the time each order renews, based on your selected delivery frequency.

If a payment fails, you’ll receive an email notification to update your payment details. The system will automatically retry after a short period.

Shipping

We currently ship only within the United States. Unfortunately, we do not offer international shipping at this time.

Orders are usually processed within 1–3 business days. Delivery typically takes 7–10 business days depending on your location and the selected shipping method.

Shipping is completely free on all U.S. orders — no minimum purchase required.

Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your delivery in real time.

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update your address. Once the order has shipped, we can’t make changes.

Occasionally, delays may occur due to carrier or weather issues. If your order hasn’t arrived within the expected timeframe, reach out to our support team for assistance.

Orders are processed Monday through Friday. Shipments do not go out on weekends or public holidays. Orders placed during those times will be processed the next business day.

In case your package arrives damaged as a result of shipment, please email support@breezigo.us within 5 business days and include photos of the damage so we can help you out further.

If tracking shows your order as “delivered” but you haven’t received it, please double-check with neighbors or your local carrier. If it’s still missing, contact us so we can help file a claim or offer a resolution.

If your order includes multiple items, they may ship separately to ensure faster delivery. You’ll receive separate tracking numbers for each package if this happens.

For more information, please review our shipping policy.

Returns

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

To start a return, simply visit our return portal and enter your order number and email address to begin the process. You’ll be able to select the items you’d like to return, choose a return reason, and follow the guided steps to complete your request. Once your return is approved, you’ll receive detailed shipping instructions by email.

Customers are responsible for the cost of return shipping unless stated otherwise. Returns are prepaid for your convenience, the cost of the return shipping label will be deducted from your refund once your return is processed.

Items purchased with a gift card can be returned, but refunds are issued on another gift card or store credit, not back to the original card or payment method.

Gift cards are non-refundable and cannot be returned or exchanged for cash or credit.

Once your return is received and inspected, processing usually takes 3–5 business days. You’ll receive an email confirmation once your refund or store credit has been issued.

After your return is processed, refunds typically take up to 10 business days to original payment method depending on your payment provider, and 2-3 business days to gift card or store credit. Please note, store credit and gift cards expire after 12 months.

We do not offer direct exchanges. If you wish to exchange an item, you can return your order for a refund or opt for store credit/gift card with an added bonus.

For more information, please review our return policy.